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About Mumcare Foundation

A Section 8 company and NGO, established in 2022, helping travellers, travel agents and corporate clients with airline-related grievances and financial disputes.

Mumcare Foundation & Mumcare Welfare

Why we started

Mumcare Welfare is a division of Mumcare Foundation, a Section 8 Company and NGO. Mumcare Foundation was established in 2022 as a commitment to public welfare.

Drawing on decades of experience in aviation and the travel trade, our director Suunil Kohli developed a proposal in 2022 to help individual travellers, travel agents and corporate clients facing airline-related problems. When it was explained to the Travel Agents Federation of India (TAFI), they declined to undertake the project. He then pursued the initiative independently.

In 2026, Mumcare Welfare was established under the Mumcare NGO umbrella, led by Director Samriti Oberoi, who brings 26 years of hands-on travel industry experience. It helps individual travellers, corporate clients and fellow travel agents navigate airline refunds and grievances, from cancellations and no-shows to partial refunds. This portal is where those complaints are filed, followed up and tracked.

Traveller at an Indian airport
Mumcare Foundation logo

Together for a Brighter Tomorrow

Stronger India · Brighter Future · Happier Place

Our leadership

The people behind Mumcare

Over 75 years of combined experience in aviation, advertising and the travel trade.

Director, Mumcare Foundation

Suunil Kohli

Former Chairman, Delhi Chapter, Travel Agents Federation of India (TAFI) · Pioneer of airport advertising in India · Author · Social welfare activist

From Delhi, India, with a professional career dating back to 1970 and extensive experience in advertising, aviation, travel management and foreign exchange services. Over the decades he has built his professional identity through entrepreneurship, industry leadership and long-standing relationships within the aviation and travel communities.

Advertising pioneer & aviation professional

His journey began in 1970 when he and his late father, Shri P. C. Kohli, established their advertising business. Starting with billboards, they expanded into airport advertising and pioneered the launch of airport advertising in India, alongside aviation advertising.

They became the sole concessionaire for Indian Airlines. His association with aviation dates back to 1982, when he was appointed as an advertising agent for aviation stationery. Operations then expanded to airports from Kashmir to Kanyakumari, managing billboards, glow signs and other advertising displays across India.

Travel industry leadership

Until 1996 he managed both the advertising and travel agency businesses, and thereafter devoted himself exclusively to aviation and the travel trade. He completed around 10–15 courses in advertising along with IATA courses, and developed a broad understanding of international travel operations.

A significant milestone was serving as Chairman of the Delhi Chapter of the Travel Agents Federation of India (TAFI), looking after approximately 800 IATA travel agents, which kept him closely connected with the travel agent community and its concerns. From 1990 to 2012 the firm also operated as a Full-Fledged Money Changer (FFMC) licensed by the Reserve Bank of India.

Author & community contributor

He has written approximately ten books for the citizens of India, available at www.mumcarebooks.com. In 2026 he authored Khukhrains, documenting the names and identity of the community, and has developed six to seven websites dedicated to the Khukhrain community and its initiatives.

A continuing commitment

He believes that practical experience, professional relationships and a willingness to address real-world problems are essential to meaningful leadership. Through his work, writing and welfare initiatives, he aims to contribute to the travel industry, preserve community heritage and make a positive difference in society.

Samriti OberoiDirector
26 yearsin the travel industry
Since 2000IATA-accredited agency

Director, Mumcare Foundation

Samriti Oberoi

26 Years of Travel Expertise. One Mission: Making Airline Refunds Easier.

My journey in the travel industry began in 2000, when I joined my father at Niros Travels Ltd., an IATA-accredited travel agency. Having completed my schooling at Springdales School, Pusa Road, in 1997, I went on to pursue a B.Com. (Honours) from the University of Delhi, successfully completing my graduation before undertaking professional courses in the travel and tourism industry.

My professional training includes IATA and Air India courses, along with training in Amadeus and Abacus airline reservation systems. Over the years, I have gained extensive experience in airline ticketing and BSP settlement procedures, passport and visa assistance, domestic and international travel packages, group and corporate travel, and MICE (Meetings, Incentives, Conferences and Exhibitions).

Following my father's retirement, I continued my journey in the travel industry alongside my husband. Today, I am bringing my experience and in-depth understanding of airline operations to a meaningful new initiative.

This vision led to Mumcare Welfare

Operating under the Mumcare NGO umbrella, Mumcare Welfare aims to assist individual travellers, corporate clients and fellow travel agents in navigating the often-complicated airline refund process. From cancellations and no-shows to partial refunds, our goal is to help people pursue the refunds they may be entitled to.

For me, this initiative is about putting decades of industry knowledge to meaningful use: helping people navigate the refund process with greater clarity, confidence and support.

B.Com. (Hons), University of DelhiIATA & Air India coursesAmadeus & Abacus GDSAirline ticketing & BSPPassport & visaGroup & corporate travelMICE

Milestones

A journey of over 50 years

1970
Advertising business foundedWith his father, Shri P. C. Kohli, starting with billboards.
1982
Into aviationAdvertising agent for aviation stationery; airport advertising pioneered across India, as sole concessionaire for Indian Airlines.
1990
FFMC licence from RBIFull-Fledged Money Changers, operated until 2012.
1996
Focus on travel tradeAdvertising discontinued to work exclusively in aviation and travel.
TAFI
Chairman, TAFI Delhi ChapterTravel Agents Federation of India; looked after about 800 IATA travel agents.
2000
Samriti Oberoi joins the travel tradeAt Niros Travels Ltd, an IATA-accredited travel agency.
2022
Mumcare FoundationSection 8 NGO established for public welfare.
2026
Mumcare Welfare & KhukhrainsAirline refund & grievance initiative launched, led by Samriti Oberoi; book on the Khukhrain community published.

How we work

Conciliation, not litigation

Conciliation is a voluntary, confidential process in which a neutral conciliator helps both parties understand each other's positions and explore solutions, without imposing any decision. In India it is governed by Part III of the Arbitration and Conciliation Act, 1996.

Read more about conciliation
Please note

Conciliation is voluntary and does not replace legal remedies. You remain free to approach any legal forum.

Facing an airline problem?

Tell us about it. Our team will take it up with the airline.