A division of Mumcare Foundation · Section 8 NGO

Your airline refund, back in your hands.

Stuck refund, baggage delayed or lost, or a credit shell you cannot use? File a complaint. We take up complaints with all domestic & international airlines, follow up on time and keep you updated until it is resolved.

File a complaint Call 93546 60066

50+years in aviation & travel

6clear stages, tracked online

24×7file from your phone

Traveller at an Indian airport at sunset

Our team reviewing a passenger's documents

MCF-AIR-2026-0042Airline Contacted

Cancelled flight refundDomestic airline · PNR K7Q2XA

Refund claimed₹18,450

✓

Refund approvedAnother case resolved

Already filed?Check your complaint status

We take up complaints with all airlines

Air IndiaAir India ExpressIndiGoSpiceJetAkasa AirAlliance AirStar AirFly91EmiratesQatar AirwaysEtihad AirwaysLufthansaBritish AirwaysSingapore AirlinesThai AirwaysAir IndiaAir India ExpressIndiGoSpiceJetAkasa AirAlliance AirStar AirFly91EmiratesQatar AirwaysEtihad AirwaysLufthansaBritish AirwaysSingapore AirlinesThai Airways

Run by an NGOMumcare Foundation, Section 8

50+ years in aviationLed by an industry veteran

Every step tracked6 clear stages, email updates

Private & secureOnly you and our team see it

Passengers queuing at an airport under flight screens

50+years of aviation
experience

Why Mumcare Welfare

Waiting months for your airline refund?

Calls go unanswered, emails get copy-paste replies, and the money stays stuck. Passengers, travel agents and companies all face it. We know how airlines work: our founders bring decades of experience with airlines, IATA agencies and the travel trade.

We write to the airline's customer relations and nodal officers for you
Every reply and follow-up is recorded on your complaint
You see the status and chat with our team any time
Your documents stay private and secure

File a complaint About us

How it works

From complaint to refund in 4 steps

Simple for you. We do the follow-ups.

Register & file

Create your membership and fill the form with all details about your travel documents.

Get your Complaint ID

Create your membership as an Individual, Travel Agent or Corporate member and get your Complaint ID.

We take it up

Our team writes to the airline and its nodal officers, records every reply and follows up on time.

Track & download

See every status change, chat with our team and download your documents anytime, at every stage.

What we help with

Airline problems we take up

One place for every airline problem

Tell us what happened. We decide the right way to take it up with the airline.

File a complaint

Cancelled flights

Refund not received after you or the airline cancelled the flight.

Reschedule & delay

Schedule changes you did not accept and refunds that were refused.

Credit shell

Money stuck in a voucher you cannot use in future.

Short or wrong refunds

Refund received but less than due, or deductions you do not agree with.

Travel agents

Refunds pending with IATA / non-IATA airlines, and disputes with clients and customers.

Corporate & group bookings

Bulk, group and company travel refunds and adjustments.

Non-refundable tickets

Refund of taxes on non-refundable tickets where the travel was cancelled.

Baggage delayed or lost

Delayed, damaged or lost baggage and the compensation due.

Who we help

Built for everyone who flies

PASSENGERSIndividual passengers

Families and travellers who are tired of calling the airline and getting no answer.

File a complaint

TRAVEL AGENTSTravel agents

IATA and non-IATA agents with refunds stuck on behalf of their customers.

File for your client

CORPORATESCorporate clients

Companies with employee or group travel refunds and financial disputes.

Talk to us

Membership

Choose your membership

One year of airline refund assistance and grievance support. File your complaints as a member.

Individual₹4,540₹1,000 admission + ₹3,000 annual + ₹540 GSTFor passengers and families filing their own airline complaints.Apply now Travel Agent₹3,540₹1,000 admission + ₹2,000 annual + ₹540 GSTFor IATA and non-IATA agents filing on behalf of their clients.Apply now Corporate₹12,980₹1,000 admission + ₹10,000 annual + ₹1,980 GSTFor companies with employee, group and corporate travel cases.Apply now

Our leadership

Led by travel industry veterans

Decades of hands-on experience with airlines, IATA agencies and the travel trade, now working for passengers.

Director, Mumcare FoundationSuunil Kohli

Former Chairman, Delhi Chapter, Travel Agents Federation of India (TAFI). Pioneer of airport advertising in India, in aviation and travel since 1970.

Read his story

Director, Mumcare FoundationSamriti Oberoi

26 years in the travel industry, IATA and Air India trained, with deep experience in airline ticketing, BSP settlement and corporate travel.

Read her story

24 × 7File your complaint online, any time

3 typesPassengers, travel agents and corporate clients

6 stagesReceived → Under Review → Airline Contacted → Response Awaited → Resolved → Closed

50+ yearsAviation & travel trade experience

Every journey matters

Because travel should end with a smile

Passengers

Airlines

Check-in

Our team

Every step tracked

The Mumcare family

Our websites

mumcarefoundation.comMumcare Foundation, our Section 8 NGO

mumcarebooks.comBooks by Suunil Kohli for the citizens of India

mumcarewelfare.comAirline refund & grievance help (this portal)

FAQs

Questions people ask us

Quick answers about filing, documents, tracking and timelines.

See all FAQs

01What is MumCareWelfare.com?

MumCareWelfare.com is an independent aviation refund assistance and grievance management platform that helps individual passengers and travel agents organize refund-related complaints, submit supporting documents, and track the progress of their cases through a secure online system.

02What types of airline refund issues can I submit?

You may submit eligible grievances related to:

Pending cancellation refunds
No-show refund requests or disputes
Partial refunds or incorrect refund amounts
Airline-initiated cancellations
Flight schedule changes or involuntary disruptions
Duplicate payments or booking payment issues
Refunds marked as processed but not received
Other documented airline refund-related issues, subject to eligibility review.

03How do I raise an airline refund grievance?

After registering and reviewing the applicable service charges, log in to your account and click File a complaint. Complete the grievance form with your booking details, airline information, refund amount, complaint description, and relevant supporting documents. Review the information and submit your case.

04Does MumCareWelfare.com guarantee an airline refund?

No. MumCareWelfare.com assists with grievance management, documentation, communication, and follow-ups. The final decision to approve, partially approve, or reject a refund rests with the concerned airline, subject to applicable booking conditions and requirements. Neither a refund nor a particular resolution timeline is guaranteed.

05How long will it take to resolve my case?

The resolution time varies depending on the airline, booking conditions, nature of the complaint, availability of supporting documents, and the airline's response. We record case updates and follow-up actions and communicate relevant progress when available. We do not promise a fixed resolution period unless it is supported by a verified basis.

Ready to get your refund moving?

It takes about 5 minutes. Keep your PNR, ticket and refund details handy.

File a complaint Call 93546 60066

Conciliation is voluntary and does not replace legal remedies. Mumcare Foundation is not a court or consumer commission, and filing here does not stop you from approaching any legal forum.